Terms of Service
These Terms of Service (“Terms”) constitute a legally binding agreement between Clineevo Clinical Solutions (“Clineevo”, “we”, “our”, or “us”) and the medical practitioner, practice entity, or authorized user (“User”, “you”, or “Practitioner”) accessing or using the Clineevo clinical billing platform.
Clineevo is an administrative record-keeping and financial calculation software tool. It does not provide medical advice, diagnosis, triage, treatment recommendations, or clinical decision support. The treating practitioner retains complete, exclusive professional and legal responsibility for patient diagnosis, clinical management, and ensuring that all submitted Medicare / insurer billing item codes strictly comply with applicable statutory healthcare requirements.
1. Acceptance and Modifications
By creating an account, accessing, or using Clineevo, you confirm that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you are entering into these Terms on behalf of a medical clinic, hospital, or corporate practice, you represent that you possess the necessary legal authority to bind that entity.
We reserve the right to modify these Terms to accommodate legislative updates, new software capabilities, or pricing adjustments. Continued usage of Clineevo after updated Terms are published constitutes your acceptance of the revised terms.
2. Professional Eligibility & Account Security
- Qualified Practitioner Warranty: You represent and warrant that you are a duly registered, licensed healthcare practitioner in good standing with your relevant medical board or registration authority, or an administrative delegate operating under direct clinical supervision.
- Account Confidentiality: You are strictly responsible for maintaining the secrecy of your login credentials. You must not share passwords or permit unauthorized third parties to access your isolated clinical portal.
- Prompt Breach Notification: You must immediately notify Clineevo at security@clineevo.com if you suspect any unauthorized access or compromise of your account.
3. Subscription Plans, Fees, and Payments
Clineevo offers subscription plans tailored to clinical practice volume:
Free Plan
Available at $0 for up to 20 active patients, providing basic earnings summaries and single-facility tracking for independent clinicians starting out.
Professional Plan
$3.99 / monthIncludes unlimited patients, multi-year doctor cut comparisons, multi-facility billing splits, persistent batch history, and priority support.
Payment Execution: Subscriptions are processed recurringly via Stripe. Fees are billed in advance on a monthly basis.
Cancellation & Refunds: You may cancel your subscription at any time via your account billing settings or Stripe portal. Upon cancellation, your Pro features remain active until the end of your prepaid billing period. Payments are non-refundable except where required by statutory consumer law.
4. Practitioner Data Ownership & License
We believe in total practitioner data sovereignty:
- Practitioner Owns All Data: As between you and Clineevo, you retain all right, title, and interest, including all intellectual property rights, in and to the patient records, clinical consultation logs, item codes, and financial information you enter into the platform (“Practitioner Data”).
- Limited Service License: You grant Clineevo a limited, non-exclusive, revocable license solely to host, process, and display Practitioner Data for the purpose of delivering the service, calculating earnings splits, and fulfilling statutory backup obligations.
- Continuous Exportability: You may export your billing records, encounter lists, and patient registries at any time.
5. Acceptable Use & Clinical Conduct
You agree to use Clineevo solely for legitimate, lawful clinical and administrative practice management. You agree NOT to:
- Input fraudulent, fictitious, or deceptive billing item codes intended to misrepresent services to statutory healthcare authorities.
- Reverse-engineer, decompile, disassemble, or extract source code from Clineevo software.
- Circumvent row-level data isolation, multi-tenant boundaries, or access controls.
- Employ automated scrapers, web spiders, or automated bots to interact with our application endpoints.
- Upload viruses, malicious scripts, or materials that compromise server infrastructure or data integrity.
6. Intellectual Property of Clineevo
All rights, title, and interest in and to the Clineevo platform, including software architecture, UI design, icons, logos, trademarks, and analytical calculation algorithms, are and will remain the exclusive property of Clineevo Clinical Solutions and its licensors. Nothing in these Terms grants you ownership rights in the platform.
7. Service Availability & Disclaimer of Warranties
Clineevo strives for 99.9% application uptime, high database resilience, and prompt maintenance response. However:
TO THE MAXIMUM EXTENT PERMITTED BY LAW, CLINEEVO IS PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS. WE EXPRESSLY DISCLAIM ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
WE DO NOT WARRANT THAT CLINEEVO WILL MEET ALL CLINICAL REQUIREMENTS OF YOUR SPECIFIC SUB-SPECIALTY, BE UNINTERRUPTED, OR THAT CALCULATED FACILITY CUTS WILL SUPERSEDE YOUR OFFICIAL CONTRACTUAL AGREEMENTS WITH HOST HOSPITALS OR CLINICS.
8. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL CLINEEVO, ITS OFFICERS, DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA LOSS, MEDICAL MALPRACTICE CLAIMS, STATUTORY BILLING AUDIT PENALTIES, OR BUSINESS INTERRUPTION.
OUR AGGREGATE TOTAL LIABILITY ARISING OUT OF OR RELATING TO THESE TERMS OR YOUR USE OF CLINEEVO SHALL BE STRICTLY CAPPED AT THE TOTAL AMOUNT ACTUALLY PAID BY YOU TO CLINEEVO IN THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE CLAIM.
9. Practitioner Indemnification
You agree to defend, indemnify, and hold harmless Clineevo and its affiliates from and against any third-party claims, liabilities, losses, and expenses (including reasonable legal fees) arising from or in connection with:
- Your provision of medical care or diagnostic services to patients;
- Your violation of any applicable healthcare regulations, privacy laws, or professional conduct guidelines;
- Disputes regarding practitioner billing submissions or Medicare / insurer audits; or
- Your breach of these Terms.
10. Termination & Data Retrieval Grace Period
Either party may terminate these Terms at any time. Upon termination of your account, Clineevo will provide a thirty (30) day grace period during which you may log in to export your clinical billing and patient records. Following this grace period, Clineevo will decommission your active database partitions in accordance with our data retention schedule.
11. Governing Law & Dispute Resolution
These Terms are governed by and construed in accordance with the laws of Australia, without giving effect to any principles of conflicts of law. The parties agree to first seek in good faith an amicable resolution of any dispute through informal discussions before initiating formal legal or arbitral proceedings.
For questions regarding these Terms, practice enterprise licensing, or formal contractual notices: